QUEST Management Solutions Ltd

Services to Travel and Tourism

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'Ensure your business is sustainable'- manage resources; reduce operational costs; meet client expectations; improve environmental performance.

Travel & Tourism is the largest industry in the world and the fastest growing. It is important that all stakeholders - governments, local authorities and individual businesses protect the very product they sell - 'the environment' - and make a positive contribution to the local economy. Businesses also need to be aware of clients expectations and the different demands of the international traveller.

 
Management & staff need to be adequately trained and businesses need to have policies and brand standards in place to deal with every aspect of the business, from the facilities maintainance to the delivery of service. These must address Quality, Health & Safety, and be based on sustainable principles and practices. The adoption of such practices are essential for any business or indeed any destination if they are to succeed in a competitive market where the world is getting smaller and the traveller has a choice.

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Our specialist consultancy and training service to the travel and tourism industry has knowledge and experience in working in over 50 countries for authorities, tourist boards, farm-stays and multinationals in many sectors, accommodation, airports, tour operators, bus companies, visitor attractions and whole destinations.
 
This expertise enables us to help clients large and small to improve performance in delivery of services, manage resources, reduce operational costs and improve both environmental and social performance.
 
Training courses include:
 
Doing It Doing It Right* - A one day course on quality and delivery of service, for staff at all levels.
 
Environmental Awareness* - A one day course on use of resources and environmantal impact, for staff at all levels.
 
*The above courses are available for purchase as a two day training programme. The package includes hard copies of the delegate manual, presenter notes, workshops, presentations and end of course test together with a CD of the complete course for ease of reproduction.
 
Cost - 1,500 plus VAT and postage and packaging.
 
Environmental Auditing/Consultancy- A three-day training course on the application, auditing and benefits of management systems that adopt Agenda 21 principles and practices, suitable for anyone involved in implementing or auditing environmental management systems.

Other training available

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QUEST Management Solutions also administers and manages the Green Globe Agenda 21 sustainability assessment and certification programme worldwide.
 
Our Clients include:Marriott hotels (UK), Serena hotels & Safari lodges (Kenya & Tanzania), Leeds Bradford International Airport, AquaCity (Slovakia), Siani Group (Egypt), Seychelles Government, Vilamoura (Portugal), Snaefellsnes Peninsular (Iceland), Cumbria Tourist Board (UK), Wales Tourist Board, Le Roches Hotel Management School (Switzerland).

Let us help you in meeting 'Customer Expectations' through the application of good management practices with trained staff and also help you protect the product you sell - 'The Environment'.

Registered as travel and tourism consultants with the Tourism Society

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QUEST for Excellence